Privacy policy

At Sophie Fletcher Designs, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you visit www.sophiefletcherdesigns.com(the “Site”) or interact with our business.

 

1. Contact

If you have any questions about this Privacy Policy, or would like to make a complaint, please contact us at:

Sophie Fletcher Designs
📧 info@sophiefletcherdesigns.com

2. Collecting Personal Information

When you visit or make a purchase from our Site, we collect certain information to help us provide and improve our services.

Information we collect:

  • Device information: such as your web browser, IP address, time zone, and how you use our Site.

  • Order information: such as your name, billing/shipping address, payment details, email address, and phone number.

  • Customer support: any personal details you provide when contacting us for help or general enquiries.

We collect this information to:

  • Process your orders and payments.

  • Arrange shipping and provide order updates.

  • Communicate with you.

  • Screen for potential risk or fraud.

  • Provide you with updates, offers, or newsletters (if you’ve opted in).

3. Shopify

Our online store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products.
Shopify securely stores your data on its servers and protects it with encryption and industry best practices.
You can learn more about how Shopify uses your Personal Information here:
🔗 Shopify Privacy Policy

4. Cookies

Cookies are small files stored on your device that help us improve your browsing experience.

We use cookies to:

  • Remember your preferences and shopping cart items.

  • Track website traffic and performance using analytics.

  • Offer a smoother, more personalised experience.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect your shopping experience.
Learn more at www.allaboutcookies.org.

5. Sharing Your Information

We only share your personal information with trusted third parties who help us operate our business — such as:

  • Shopify (store platform)

  • Payment processors (e.g., Shopify Payments, PayPal, Afterpay)

  • Shipping providers (e.g., Australia Post)

We may also share information to comply with legal obligations or protect our rights.
We never sell your personal information to third parties.

6. Email Communication

We may use your email address to send you updates, order information, or marketing content (only if you have opted in).
You can unsubscribe from marketing emails at any time via the link in our emails or by contacting us directly.

7. Data Retention

We retain your personal information for as long as needed to fulfil your order and comply with legal or accounting obligations.
You can request that we delete your personal data at any time by contacting us at info@sophiefletcherdesigns.com.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or deletion of your information.

  • Withdraw consent for marketing communications.

If you are a resident of the European Economic Area (EEA), you also have rights under the General Data Protection Regulation (GDPR) regarding data portability and restriction of processing.

9. Security

We use secure server technology (SSL encryption) and password-protected systems to protect your data during transmission and storage.
Credit card information is processed securely through our payment providers and is never stored on our servers.

10. Minors

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us and we will remove it.

11. Complaints section 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Third-party tools — We may use third-party tools such as Klaviyo,Google Analytics and Meta (Facebook) Pixel to help us understand customer behaviour and improve our marketing. These tools may collect anonymised data using cookies.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The latest version will always be available on our website.

13. International Data Transfers

Your information may be processed outside of your country of residence, including in Canada and the United States, where Shopify’s servers are located. These transfers are carried out in accordance with applicable data protection laws to ensure your information remains protected.

 

By using our Site, you agree to this Privacy Policy and consent to the collection and use of your information as described above.

Last updated: October 2025